Service and support

Our customers are often faced with very complex tasks. To ensure the best possible implementation of the application for the end customer,
we support our customers with our experience in lighting.

As lighting plays a crucial role in industrial image processing and visual inspection, we offer our customers the best possible service:

  • High-quality professional consulting based on many years of experience
  • Well-equipped light lab for experiments
  • Free rental devices for our customers
  • Comprehensive documentation of orders
  • Technical drawings and data sheets
  • Rapid availability of LED lighting
  • „after sales service“

Office hours:

Our office hours are

Monday - Thursday 8.00 am - 04.00 pm
Friday 8.00 am - 01.00 pm


In urgent cases, Mr. Harald Gangl can be reached at any time on 0177 8060011.

Ansprechpartner

Harald Gangl

Sales manager and technical consultant, Prokurist
Master electrician, energy electronics technician, power electronics technician

Working at planistar since 1993.
Electronics technician > Electronics and mechanics production manager > Development > Sales and marketing management

About myself
 
hgangl@no-spam.planistar.de +49 (0) 9364 8060-0
  +49 (0) 177 8060011

Florian Reinhart

Order processing, consulting
Master craftsman

Working at planistar since 2022.

freinhart@no-spam.planistar.de +49 (0) 9364 8060-0

Jasmin Wahler-Karl

Accounting

Working at planistar since 2004.
Apprenticeship in office communication > Administration and sales > Accounting

jwahler-karl@no-spam.planistar.de +49 (0) 9364 8060-0

Benjamin Karl

Production manager and construction, Prokurist
Graduate engineer FH

Working at planistar since 1999.
Mechanical engineering > Purchasing > Purchasing and production management

bkarl@no-spam.planistar.de +49 (0) 9364 8060-0

Gerhard Karl

Development of lighting technology, Managing Director
Graduate physicist, company founder

 

  +49 (0) 9364 8060-0

Consulting

Due to our many years of experience and technical expertise, we are able to advise our customers in many areas relating to lighting.

We are keen to take on new challenges for our customers and are prepared to explore new and unconventional paths to find the best possible solution.

The individual components and possibilities in our production are like a large modular system, consisting of different and proven construction elements. With these, we can always realize something new in a short time.

This is also reflected positively in our prices for customized luminaires.

Light lab

In some cases, it is not possible to select the right luminaire for our customers' applications by phone or email.

In our well-equipped test laboratory, we have the opportunity to examine your sample parts and simulate your issues.

This enables us to work out a suitable solution even in difficult cases.

Also together with you. Make an appointment with us and bring your test parts with you.

Rental equipment

Of course, you can also test yourself with our loan device service.

We will make a preselection in advance by telephone or e-mail and send you the appropriate lighting.

This service is of course free of charge. All you have to do is arrange the return transportation or take over the loaned device.

You are welcome to send us recordings after your test so that we can discuss the results together.

Documentation

For our Customers

In our catalog you will find links to the data sheets and technical drawings of our standard LED lights for industrial image processing, visual inspection and machine lights. This allows you to plan the luminaire, both mechanically and electrically, into your system concept in advance.

A comprehensive data sheet is also enclosed with the delivery of the ordered lighting. This applies to both standard and special lighting.

On request, we will be able to send you drawings and data sheets in digital form for your planning or documentation.

Please contact one of our consultants or send us an e-mail to sales@no-spam.planistar.de

Our employees will take care of this as soon as possible.

 

Internal documentation

In general, we document every order, whether standard or customer-specific, in an internal digital system and in paper form. This allows us to access this data and assign orders even after many years.

All we need is a photo of the name plate with the designation and appliance number.

With this system, we are able to manufacture equivalent replacement devices and carry out repairs. And that goes back to 2006 and even further in some cases.

Availability

As a manufacturer with a high level of vertical integration, we can produce our diverse products with relatively few raw materials.

It is part of our company policy to keep a large stock of raw materials. This has enabled us to get through any kind of crisis without having to significantly extend our delivery times.

„after sales service“

Consulting and assistance

Of course, planistar's service does not end with the delivery of our product.
You can count on us for any questions you may have about installation and implementation.

We are only satisfied when the end customer is satisfied.

Lights breakdown

If a light is defective, we can offer you rapid assistance, repair or replacement.

We are able to manufacture most luminaires within one day (non-powder-coated housing) and organize immediate delivery. Please do not hesitate to contact us if you have any further questions about the process.

Disposal of old b2b appliances in accordance with Elektro-G

Devices from planistar Lichttechnik GmbH can be returned to us at your expense.

These will be disposed of professionally in accordance with our commercial waste concept.

 

Information sheet on disposing of old appliances via planistar

Any questions?

Our team will be at your disposal for any questions you may have. We will process your request as soon as possible.

+49 (0) 9364 8060-0 sales@no-spam.planistar.de   Catalog incl. prices
Office hours:  
Monday - Thursday 8.00 am - 04.00 pm
Friday 8.00 am - 01.00 pm
   

Accessories incl. prices

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